From Whonix


Free Support[edit]

Info Tip: User questions are likely to have been asked and answered before in either the Whonix ™/Qubes/Debian documentation, Whonix ™/VirtualBox forums, Qubes/Whonix bug trackers, Debian/Qubes/KVM/Tor mailing lists, stackexchange, or other community/developer portals.

In the first instance, users should search the following free resources for their issue(s).

Computer Security[edit]



For general questions about about Tor configuration, specs, and technical issues.

For general Tor questions not directly related to Whonix ™ like "What are end-to-end correlation attacks?", use:

For Tor-on-host questions unrelated to Whonix ™ such as "How do I configure bridges?", see:

For Whonix ™-specific Tor questions, see:

Qubes OS[edit]

Additional Support Resources[edit]

For additional support resources,[5] please press on Expand on the right.


For general questions on VirtualBox configuration, settings, and troubleshooting.


General questions on using KVM.


Support resources ranging from beginners questions to Debian development.


Any questions related to OpenVPN setup, configuration and technical issues.

Whonix Chat[edit]

Symbol Name Main Alternative Documentation
1024px-Telegram 2019 Logo.svg.png Telegram @Whonix @Whonix_Chat_No_Media alternative channel
link=}}:Template:Project matrix Matrix Whonix ™ Matrix Chat - -
- IRC [archive] - -

See also Whonix ™ Policy of Whonix ™ Website and Whonix ™ Chat and Chat Rules.

Whonix Forums[edit]

Whonix ™ User Help Forums [archive]

Usage instructions:

Whonix ™ Forum Best Practices:

Other Resources[edit]

Safety Advice[edit]

Ambox warning pn.svg.png Warning: Be careful what you say, especially in public places that are archived!

What is said may reveal personal information such as:

  • Location / IP Address.
  • Personality.
  • Skills, Aims, Goals.
  • Personal Details.
  • ...

To keep the IP address hidden, visit these websites anonymously over Tor, using either the Whonix-Workstation ™ or Tor Browser [archive] from The Tor Project. To delink questions from an existing email or OpenID, it is advisable to create a separate email address, OpenID, and user name/s just for this purpose.

Be careful with the advice received from public places. Always get a second opinion and do not run commands or perform steps which you do not understand. Never post any custom code or output that pertains to your system or onion service specifically.

General Advice[edit]

Info Tip: Please do not accidentally substitute Tor for a question related to Tor Browser, as this causes confusion. Further, the correct terminology is Tor, not TOR.

Free Support Principle[edit]

Brief Recommendations[edit]

It is recommended to follow these steps in order:

  1. Please use Search Engines and see Documentation First.
  2. Check the Documentation to see if the question has already been discussed. Use the Whonix ™ internal search engine and external search engines (DuckDuckGo, Startpage).
  3. Search the Whonix ™ User Forums [archive] and issue tracker for the problem.
  4. If possible, search for a solution without the Whonix ™-specific part of the question, as it may have been answered in mainstream Linux fora. (unspecific)
  5. Check if the problem can be replicated in vanilla operating system environments like Debian [archive] bullseye, XFCE, inside the virtualizer, or over Tor [archive].
  6. See General Advice.
  7. After completing steps 1-5, a specific support request should be made if the user cannot locate a similar reference for their problem. Suitable options may include Debian user forums, unix stackexchange, VirtualBox forums, KVM mailing lists, Qubes' issue tracker, Tor mailing lists, software-specific community / developer forums (for example, LibreOffice), and so on.
  8. See also Support Request Policy.
  9. In case Whonix ™ specific issues or feature requests see also Bug Reports and Software Development.
  10. Consider Generic Bug Reproduction.
  11. If no solution is found, the user should create a new post in the Whonix ™ User Forums [archive].
  12. If a solution is provided, please consider editing the Whonix ™ Documentation as a small contribution and/or providing a complete answer in the Whonix ™ User Forums.

Free Support Principle Rationale[edit]

In an ideal world, all free support requests would be answered with minimal to no effort or systems would run flawlessly, thus negating the need for asking questions. Unfortunately, real world systems are flawed and developer time and knowledge is limited. This is further elaborated in Whonix ™ Support Policy Rationale.

Whonix ™ will always be free in price as well as in freedom (Why?). In order to create a solid open source software solution, Whonix ™ has adopted the approach of treating users as co-developers. [6] This concept is further elaborated below.

The User Co-developer Concept[edit]

The majority of common questions have been answered in the available Documentation. If the solution to an issue is already documented, users will usually receive just a link to the documentation in response to their question.

Whonix ™ is a Linux distribution, with Whonix ™ developers and users playing the role of integrators. Whonix ™ itself is based on several components and software distributions developed by other projects; it is standing on the shoulders of giants.

In simple terms, Whonix ™ is based on: [7]

It is impossible for the Whonix ™ contributors to be aware of the solution to each and every problem that is encountered. Users are therefore encouraged to first consider if their problem is general, and unspecific to Whonix ™.

Putting this principle into action means rephrasing the question, seeking solutions in other arenas, and preferably documenting this solution in the Documentation. Experience has shown that for some questions, this is the only realistic way to solve them.

Users might expect Whonix ™ to provide a unified experience similar to a Windows machine. While the Whonix ™ developers make every effort to meet user expectations, limited funding and human resources makes meeting these expectations impossible. [8]

Whonix ™ Reliance on Debian[edit]

Info Tip: Since Ubuntu is a Debian derivative, online help for Ubuntu most often works for Whonix ™.

In oversimplified terms, Whonix ™ is just a collection of configuration files and scripts. Whonix ™ is not a stripped down version of Debian; anything possible in "vanilla" Debian GNU/Linux can be replicated in Whonix ™. Likewise, most problems and questions can be solved in the same way. For example: "How do I install VLC Media Player on Whonix ™?" -- "The same way as in Debian apt-get install vlc. Whonix ™ does not break anything, limit functionality, or prevent installation of compatible software.

An example of an inappropriate question seeking Whonix ™ support would be "How do I save a document in Libre Office as a PDF?". The solution is easily found by use of Internet search engines. Even if a solution was difficult to find, LibreOffice would behave identically on Debian and other operating systems. Logically, the recipient for the question should be the LibreOffice community.

On the other hand, in the unlikely event this hypothetical problem only occurred in Whonix ™, then it would constitute an appropriate support referral, for example: "I know how to save a document in LibreOffice as a PDF. It doesn't work in Whonix ™. How can I make it work in Whonix ™?"

Professional Support[edit]

Info Lead Whonix ™ developer Patrick Schleizer can provide professional support and consultation for anonymity, privacy, security, data security, Whonix ™ & system administration services. Service is provided by ENCRYPTED SUPPORT LP. Our Terms of Service apply.


To get professional support, please apply the following instructions to purchase prepaid time.

1) Purchase at least 1/2 (one half) hour or more of professional support.

  • Make a minimum payment of 100 EUR (worth half hour) for preliminary discussions.
  • Payments using bank wire or PayPal: No prior contact required. Bank account number and PayPal address can be obtained here.
  • Payments using crypto currency: Request a dedicated payment address by e-mail. [9]

2) Notify Whonix ™ Developer Patrick Schleizer that a payment has been made.

  • Payments using bank wire or PayPal: Your name is required.
  • Payments using crypto currency: just a notification that a payment was made is required.

3) Preliminary discussion on feasibility can begin.

4) Professional support can begin depending on above.

Fast Replies[edit]

Answers or solutions can usually be provided within one or two business days. Work samples verifying the quality of support is demonstrated in public Whonix ™ forum activity [archive]. Upon request,

  • answers can be provided in private to clients.
  • Several communication channels are available for client convenience: email, chat, and in some cases if previously mutually agreed, remote desktop-based help via vnc / ssh.

Solution Probability[edit]

Every effort will be made to resolve any client problem/s. However, there is no guarantee that a solution can be found for every issue. Prior experience suggests problems related to the wide range of topics already covered in the Documentation have a higher chance of resolution, and within a shorter time frame. That said, other topics may be referred as well; get in touch for further advice.


The standard price for support is 200 EUR per hour.

As a measure of goodwill, clients will receive partial charge backs if issues cannot be resolved, and hours billed will be leniently counted. Lower prices are negotiable if the request is of personal interest to developers, or it will benefit the broader Whonix ™ project; for instance, if features are developed that become available in the next public release. Discounts are also provided for existing and long-term clients.

Special Client Proposals[edit]

Alternatively, clients may negotiate a proposal by sending the details and asking price (with reasonable budget expectations) to lead Whonix ™ Developer Patrick Schleizer:

Professional Support Categories[edit]

Patrick Schleizer can provide professional support in various IT domains, including but not limited to:

  • 2FA (Two-factor authentication), YubiKey, Linux PAM (Pluggable Authentication Modules), SSH with smartcard, fingerprint, "Google Authenticator"
  • basic website administration using common web applications
  • blog posts [10]
  • build automation script engineering
  • community management
  • computer maintenance and education
  • computer security engineering and education
  • Continuous Integration (CI)
  • contributor coordination
  • cooperation with other software projects
  • Debian APT repository management
  • Debian machine readable licensing
  • Debian packaging
  • Debian package dependencies issues analysis [11]
  • documentation writing
  • git
  • gpg / gnupg / OpenPGP / signify / codecrypt
  • inotifywait
  • iptables firewalls
  • licensing compliance
  • Linux distribution maintenance
  • Linux sysadmin tasks [12]
  • marketing
  • mediation [13]
  • network mirroring
  • online privacy
  • project coordination
  • proposals, protocols, RFCs [archive]
  • Qubes OS (computer security by compartmentalization)
  • release maintenance: freeze, build, sign, upload, support, and hot fixes
  • review of python and ruby code
  • review of user code and documentation contributions
  • scandal prevention [14]
  • shell scripting
  • spam reduction: moderating mailing lists, forums, and wikis
  • systemd unit files
  • threat modeling [15]
  • upstream project bug reports
  • user support and education
  • user instruction to provide debug output for shell scripts [16]
  • see also:


Thanks for developing, releasing and supporting VPN-Firewall, it is a nice and useful piece of scripting.

-- Mike Horgan CTO, Interlock Technology Waltham, MA +1.337.335.0070,


  1. [archive]
  2. [archive]
  3. [archive]
  4. Whonix ™ users are welcome [archive] to post in this forum.
  5. VirtualBox, KVM, Debian and OpenVPN support resources
  6. [archive]
  7. This is explained in more detail on the About page.
  8. A problem all Linux distributions face.
    • Sending payments to the donation address is discouraged.
    • If you sent to the donation address, you need to prove that it was you who sent the crypto currency.
      • This can be done by signing a message from the address from which funds where sent.
        • Most crypto currency wallets support this.
          • For Monero, see this [archive]. For Monero there may also be simpler ways such as revealing the exact time of payment and the amount since this information is hidden from third parties, therefore impersonation by third parties is impossible.
          • It's also possible to sign messages with Bitcoin electrum wallet.
  9. Technical and other content may require minor edits to meet specific editorial standards.
  10. [archive]
  11. In oversimplified terms, Whonix is a collection of shell scripts, package selections and configuration files.
  12. For example, contributions to mediating the stale /etc/bash.bashrc.d implementation dispute - [archive]
  13. This cannot be guaranteed, but there has been no bad press or posts pointing out any scandals, misinformation or inappropriate behavior by the Whonix team.
  14. One example can be found here.
  15. [archive]

Fosshost is sponsors Kicksecure ™ stage server Whonix old logo.png
Fosshost About Advertisements

Search engines: YaCy | Qwant | ecosia | MetaGer | peekier | Whonix ™ Wiki

Follow: 1024px-Telegram 2019 Logo.svg.png Iconfinder Apple Mail 2697658.png Twitter.png Facebook.png Rss.png Reddit.jpg 200px-Mastodon Logotype (Simple).svg.png

Support: 1024px-Telegram 2019 Logo.svg.png Discourse logo.png Matrix logo.svg.png

Donate: Donate Bank Wire Paypal Bitcoin accepted here Monero accepted here Contriute

Whonix donate bitcoin.png Monero donate Whonix.png United Federation of Planets 1000px.png

Twitter-share-button.png Facebook-share-button.png Telegram-share.png Iconfinder Apple Mail 2697658.png Reddit.jpg 200px-Mastodon Logotype (Simple).svg.png

Love Whonix ™ and want to help spread the word? You can start by telling your friends or posting news about Whonix ™ on your website, blog or social media.

https link onion link Priority Support | Investors | Professional Support

Whonix | © ENCRYPTED SUPPORT LP | Heckert gnu.big.png Freedom Software / Osi standard logo 0.png Open Source (Why?)

The personal opinions of moderators or contributors to the Whonix ™ project do not represent the project as a whole.

By using our website, you acknowledge that you have read, understood and agreed to our Privacy Policy, Cookie Policy, Terms of Service, and E-Sign Consent.